Terms of Service for Private Commissions
01 General Terms
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Prices are subject to change based on demand.
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I have the right to reject any order for any reason.
02 Payment
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Currency accepted is either USD or Euro and can be paid through PayPal or German bank transfer.
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Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
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Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.
03 Process & Delivery
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I'll need at least one reference picture for any commission, more are always welcome.
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The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece and other work.
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Once the piece is finished you will receive the full-resolution image. Note that there is no physical product. Depending on where you live, we can arrange to print your artwork. Just ask :)
04 Revisions
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You get 3 rounds of changes on the commissioned piece included in the price.
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A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
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If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
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If your reference is unclear to start with changes will come at an extra charge.
05 Copyright & Usage
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I, Sarah Kneisch (the artist):
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I reserve the right to cancel and refund the order at any time for any reason.
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I retain all copyrights over the commissioned artwork.
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I reserve the right to post the commissioned artwork online, on social media and in my portfolio as well as in publications such as art books.
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You (the customer/commissioner):
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You may upload the commissioned artwork on any website and social channels.
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You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
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You may NOT alter the commissioned artwork without my (the artist's) consent.
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You may NOT use the commissioned artwork for commercial purposes.
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The following is considered copyright infringement:
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Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
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Claiming the artwork as your own
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Altering the artwork without my consent
06 Cancellation
& Refund Policy
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The buyer is not allowed a refund once I started working on the commission.
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If for any reason I am unable to start your commission you will receive a full refund.
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If you cancel your order before I started it, you can get a full refund.
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If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
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If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.
What you get
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Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
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Work in Progress Pictures that you must accept before I continue the work and move to the next stage of the progress. The WIP Pictures will include a Watermark and the stages usually are: Sketch, Lines, Flats, Shadows, Details.
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Full-resolution file (approx. 210 x 297 mm at 300 DPI) of final drawing. Final file formats are usually PNG.
These Terms can be changed for the specific commission, but only after an agreement between me and the commissioner has been reached.